The industry hires in large numbers to service customers for their products and services across geographies. Most multi-national companies have outsourced their operations to different geographical regions to benefit from economies of scale as well as operational excellence. Remote offices imply that learners in this industry are expected to demonstrate a combination of skills that include domain knowledge, technical expertise, soft skills, behavioural skills, communication and contextual understanding. With most businesses in this industry battling high employee turnover, organizations grope with the ability to quickly onboard quality people. Since the business is always running, the learning curve expected from new employees keeps narrowing down over time. The other challenge in this industry is to keep employees engaged and ready to tackle emerging challenges, all of which requires learner-focused content and high-engagement pedagogy. Talgro's AI and ML engine enables curated and learner-centric content to be aligned with each person's learning path automatically. Integration with multiple online assessment platforms further enables deep understanding of learning gaps. Functionalities like Live Analytics and Team reporting allow L&D leaders and Managers to quickly identify gaps and address them. All of this ensures that learning is rapid, relevant and learner focused. Talgro takes into consideration the need for compliance in this industry and provides an ecosystem that enables data encryption, authentication and application security. The robust learning management technology makes it easy for HR and L&D Managers to focus their time and effort on higher value tasks while the Talgro platform takes care of automating the manual tasks.
An intelligent algorithm recommends personalized Learning Paths (LPs) for different teams to include training pertaining to domain knowledge, product, process, technology, compliance and statutory regulations, customer relationship management, soft skills and behavioural skills among others.
Stakeholders of BPOs, BPMs and KPOs are spread out across different locations. Each of these stakeholder groups has different training needs, some of which are critical to be managed expeditiously. Talgro allows learners to learn Anytime, Anywhere and on Any Device with a seamless experience.
Most BPOs, BPMs and KPOs may have Clients, Project Managers, Relationship Managers, Product Managers and other stakeholders in different locations and markets. Regular interaction is key. Talgro provides a common platform where all stakeholders can be aligned on different tasks.
Talgro makes it easy for L&D leaders and Line Managers in these companies to create Teams within the LMS. This is especially useful when dealing with many employees across cross-functional groups. This further allows Live Analytics at a 'Team' level enabling quick and relevant insights and action.
Talgro is the only LMS/LXP that integrates learning into the work environment by allowing Individual Development Plans (IDPs)to be embedded within the LMS. Now all stakeholders can develop action plans that enable transfer of learning to specific work-related activities. And Talgro's action learning technology enables Managers to track their team's progress resulting in measurable ROI.
Talgro's In-course evaluation functionality allows businesses to assess learners on various parameters of the learning program. Top performers can be identified and commended. Those who are not up to par yet can be provided more insightful feedback. Video assessments allow Managers and Coaches to identify specific gaps and take measures to address the same.
Talgro allows Learners to be actively involved in the learning process through Gamification. On the other hand, it enables Line managers and L&D leaders to assess real-time engagement levels of learners in order to make required changes
Talgro's Live Analytics technology provides insights on trainer effectiveness, course content effectiveness, assessing learner difficulties, learner engagement and pedagogy effectiveness. This allows Line managers and L&D leaders to make real-time changes to make learning effective. For BPOs, BPMs and KPOs, given their large training volume and its impact, Live Analytics is a great tool to increase ROI and mitigate risk
Talgro allows curation of recent and relevant content to be driven in 'Personalized' form to each Learner in the form of documents, articles, videos, audio and web links. Curated content can be driven to learners based on their learning paths and their learning orientation.
Stakeholders including employees need to continuously brush their knowledge to stay current. Talgro's nano learning utility allows teams to continue learning informally even after their structured courses are completed. Micro learning makes it easy to keep abreast of domain and industry specific trends, among other things.
Talgro makes it easy to integrate with other software using the API
All data is transferred over HTTPS and keyed with a private certificate. Your data is stored behind the firewall for better security which is accessible with authentications only. It is always like a private cloud for you.
Bespoke courses are available on request.