Solutions for BPOs/ BPMs/ KPOs


The industry hires in large numbers to service customers for their products and services across geographies. Most multi-national companies have outsourced their operations to different geographical regions to benefit from economies of scale as well as operational excellence. Remote offices imply that learners in this industry are expected to demonstrate a combination of skills that include domain knowledge, technical expertise, soft skills, behavioural skills, communication and contextual understanding. With most businesses in this industry battling high employee turnover, organizations grope with the ability to quickly onboard quality people. Since the business is always running, the learning curve expected from new employees keeps narrowing down over time. The other challenge in this industry is to keep employees engaged and ready to tackle emerging challenges, all of which requires learner-focused content and high-engagement pedagogy. Talgro's AI and ML engine enables curated and learner-centric content to be aligned with each person's learning path automatically. Integration with multiple online assessment platforms further enables deep understanding of learning gaps. Functionalities like Live Analytics and Team reporting allow L&D leaders and Managers to quickly identify gaps and address them. All of this ensures that learning is rapid, relevant and learner focused. Talgro takes into consideration the need for compliance in this industry and provides an ecosystem that enables data encryption, authentication and application security. The robust learning management technology makes it easy for HR and L&D Managers to focus their time and effort on higher value tasks while the Talgro platform takes care of automating the manual tasks.

Why Talgro for BPO, BPM, KPO Companies